Online Customer Support - Web Based Help Desk Software

Why you should use help desk software?

Your business always base on customers satisfaction. Nowadays for making your customers happy you have to communicate with them, receive their requests, questions, issues and react to all this information very quickly. Your support agents have not to miss any customer ticket. Support team have to solve all customer problems which may be connected with product or services offered by your company. That’s why many companies use special help desk software to track, collect and assign customer questions. This help desk software may be called trouble ticket software, support desk system, service desk system or support ticket system.

CRMdesk help desk for Customer Support Agents

CRMdesk web based help desk is created for customer support agents. Help desk software is built around the workflow of the customer support staff. Using support system your support agents focus their attention and work on customer issues but not on managing e-mail letters from the customers. All information is centralized in help desk system and leveraged online by support agent. An intuitive web-based interface allows customer support staff to handle customers' questions and requests promptly and completely.

CRMdesk help desk for Customers

Due to CRMdesk help desk your customers may communicate with your support agent directly on your web site. When a customer want to write an issue or trouble he or she may do it on your web site, because your help desk support system is embedded in your site, so customers even don’t know that they use CRMdesk help desk. Also they can see the list of their questions and issue discussion thread. Because of hosted customer support software a customer is informed about the issue solving in better and easy-to-use way.

Organize Self-service customer support in your help desk system

Your customers often have similar questions or issues, therefore you should optimize your customer service tools. CRMdesk support ticket system provides very helpful self-service customer support tools for your support agents and customers. Support team may create a customer knowledgebase based on collected customer issues. This knowledgebase is the self-service customer support tool that includes FAQ, Idea Exchange section and discussion forum. You customers may find the answers for their issues and question in knowledgebase and don’t address their request to support agent. Also self-service customer support tools provide special virtual place and communication environment for forming support community.

Trouble ticketing tracking

The goal of using CRMdesk is that all customer requests must be solved as quickly and completely as possible. All received customer requests, questions or issues are captured in help desk and have their own ID number assigned by CRMdesk help desk system. With ID number any customer request become a ticket and support agent may track customer ticket. Using CRMdesk help desk system support agent knows the status of the ticket and responsible person. The support ticket system will keep track of customer issues and fix all changes of the issue or ticket: status, responsible person, etc.

CRMdesk help desk system benefits.

Even if your company considers the traditional physical or phone-based customer support very essential in your business it is also very important to follow the worldwide trends and include information technologies in your business. Online help desk will help you to cover and make happy customers those prefer to communicate in simple and interactive way straight from the web. CRMdesk hosted help desk software is completely web based. That's why all your customers may communicate with you support team in spite of their location and time zones. CRMdesk has many state-of- the-art features from ticket tracking till community support. Online helpdesk software allows users to perform all tasks across the customer support lifecycle quickly, easily, and conveniently, from any Internet enabled PC or handheld device.

SaaS based help desk system

CRMdesk help desk is a hosted help desk solution that is free from traditional IT headache. Because this online helpdesk system is delivered via SaaS (Software as a Service) cloud. No software needs to be installed. All features are accessible via the Internet. Your support agent may be in any part of the world and communicate with the customers from other part of the world.

CRMdesk is:

efficient web-based help desk software

reliable, scalable and secure

help desk solution for customer support management

help desk ticket system integrated with your website

hosted customer support software that reflects your own branding completely

trouble ticket software or capturing and tracking customer issues

self-service customer support tools that involve your customers in support community

support ticket system which is built around the workflow of the customer support staff

There is nothing you and your clients need more desperately than a comprehensive and timely customer care. Utilizing CRMdesk, not only you provide your customers a way to submit and update their online requests, but host a knowledgebase, an idea exchange and a forum for them as well.

What is CRMdesk?

CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet.

Why use CRMdesk?

The system is deployed as a cost-effective hosted solution to manage and analyze all of your customer requests from a centralized location.

Who uses CRMdesk?

From small companies to large enterprises, from specific manufactures to vertical business integration, CRMdesk is scalable enough to grow with your business needs.

Online help desk system